RETURNS

WE ACCEPT RETURNS WITHIN 14 DAYS OF DELIVERY, FOR ITEMS IN THEIR ORIGINAL CONDITION THAT HAVE NOT BEEN WORN, ALTERED, OR WASHED, WITHOUT MAKE-UP MARKS AND WITH ALL TAGS ATTACHED.

WHERE PROVIDED, BELTS AND ANY PACKAGING SUCH AS DUST BAGS MUST ALSO BE RETURNED.

FREE RETURNS WITHIN THE UK.
 
 To return your order simply:
  1. Initiate your return by contacting us at info@sourfigs.com with your order number and reason for return
  2. Once you receive our email confirmation including the return address from us, post the package and retain your proof of postage. (If your order is within the UK, you will also receive a free shipping label from us.)
 
Returns may take a few days to reach us. We always try to deal with returns as soon as they arrive. However, during sales periods, please allow up to 14 days for your package to be processed.
 
INTERNATIONAL RETURNS
Returns from outside of the UK need to be shipped at your own cost. We would recommend wrapping the order securely and lightly using a tracked service with your local post office (eg. USPS for US returns). You can return the order without the original box which will lower the costs significantly. We recommend that you obtain proof of posting or insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage or loss until we receive them at our warehouse. 
For international returns please mark clearly "BRITISH RETURN GOODS - CLOTHING" as a description of contents on all paperwork provided by your chosen carrier. Use your original ORDER NUMBER as reference on your return shipping label and invoice.
REFUNDS
Please allow 5 working days from the date of receipt for returns to be inspected and processed.
Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. You will receive an email notification once your refund has been processed.
Refunds can only be sent back to the original payment method used in a charge.
SWIMWEAR RETURNS
In the interests of both health and hygiene, please ensure all swimwear is tried on over your own underwear. Swimwear returns will not be accepted if hygiene stickers have been removed. 
We reserve the right to refuse returns if these conditions are not met. 
HANDBAG RETURNS
Please make sure to return handbags with tags still attached and all original packaging, including the dust bag and box.
ORDER CANCELLATION
We are happy to cancel any orders before they get processed with our warehouse. However, once they get synced, we are unable to guarantee cancellations during the sales period, due to the volume of orders being processed.
EXCHANGES
We are happy to offer exchanges for the same item, in an alternative size.
Full instructions are provided on the returns sheet, included with your order. Should you wish to receive a different style, please place a new order on our website and return the existing order for a refund.
*Original shipping charges are non-refundable.
*Please note during busy sale periods we are unable to offer exchanges.