TERMS & CONDITIONS

Collapsible content

GENERAL INFORMATION

www.sourfigs.com (in the following also named the "Website") is provided by SOUR FIGS LONDON LTD with the registered address:
Sour Figs London Limited 
124 City Road
London
United Kingdom
EC1V 2NX
Company number 14834674
Please contact us if you have any issues with the website or your online order.
Any references to "Sour Figs", "we", "us", or "our" relate to SOUR FIGS Limited. Any references to "you" or "your" refer to you in your capacity as a user of the website.

IMPORTANT NOTICES

Before placing an order on the website, please read the terms and conditions listed below (referred to as the "Terms & Conditions") as they will be applicable to any purchases you make from the website. You consent to being legally bound by these Terms & Conditions by continuing to place an order on the Website and accepting these Terms & Conditions. Whether or not you have read them, this still holds true. Before placing an order on the website, we advise you to contact our Customer Services if you have any questions about any of these Terms & Conditions.
Please be aware that these terms and conditions may be updated from time to time (for example, to reflect changes in technology, our business models, our system capacity, or modifications to pertinent laws and regulations). As a result, each time you place a purchase on the Website, we require that you agree our Terms & Conditions. Any such modifications won't be communicated to you in advance. The terms and conditions you agreed to when placing an order on the website will be the ones that apply to your purchase.

ENTERING INTO A CONTRACT

All adverts on the website should be viewed as invitations to buy Sour Figs products rather than as offers to sell. A purchase that has been completed on the Website is subject to Sour Figs' approval and acceptance. Once a purchase is approved by Sour Figs, you will get an order confirmation to the e-mail address you supplied. A legally binding agreement (the "Contract") is reached between you and Sour Figs as soon as you get such an order confirmation. You affirm and guarantee that you are of legal age to enter into binding contracts by making an order on the website and completing the checkout procedure. Customers may submit requests for changes or additions to the Contract, and Sour Figs may, in its sole discretion, accept those requests.

ORDERING

Contracts can only be concluded on the website. We are not able to process orders made in emails, letters, or faxes. The purchase of Sour Figs items on the Website is subject to availability.
The Website is open twenty-four (24) hours a day but may be closed due to maintenance services. We make every effort to carry out such maintenance procedures at night.
An order placed over the weekend or on a holiday will be processed the next working day.
To make purchases on the website, you must be at least 18 years old and have a valid credit card that we will accept.
We can only process your order if the delivery address is a residential address or a business address. We do not deliver to PO boxes. 
If you do not understand parts of the Terms and Conditions, we recommend that you contact us before you make a purchase on the website.
AT WHICH STAGE OF THE ORDERING PROCESS ARE YOU CONSIDERED TO BE BOUND BY YOUR ORDER?
You are able to alter any supplied information, including shipping, billing, and/or payment information, before submitting the transaction. Additionally, you have the choice to modify your purchase and remove products from your shopping cart. You are obligated by the terms of the purchase agreement after you click "Complete payment" and the receipt shows up on your screen. Read more about the "Right of withdrawal" section. If you placed your order incorrectly, please get in touch with our customer service; they are here to assist you. Your order will be confirmed through email. The contract's termination triggers the application of the withdrawal clauses. The "Right of Withdrawal" section is located below.
SOUR FIGS ACCOUNT
You can choose whether to create an account when you make a purchase on the Website or just finish a single transaction without doing so. Your personal information is gathered, saved, and handled in line with our Privacy Policy when you provide it to Sour Figs in conjunction with establishing an account.
Please get in touch with us in writing whenever you decide that you no longer want to have an account with us. Please be aware that you are responsible for the security of your Sour Figs account and password. Sour Figs will not be liable for any consequences arising out of or relating to the unauthorised use of your account and password.
You are bound by your order after you click "Complete payment" and the receipt shows up on your screen. An official contract between you and Sour Figs is formed and you will soon get an email confirming your order.
LANGUAGE OF THE CONTRACT
The language of the Contract is English.
MEASURES AGAINST FRAUD
We may conduct verification checks in order to protect you and our other customers against fraud and uphold a high degree of security for online purchases. The information you submit while ordering, such as your address and payment details, may be included in the verification check.

CANCELLATION OF CONTRACT

Sour Figs shall have the right to cancel the Contract entirely or in part if events occur that significantly alter its economic terms or its core, seriously impair the business operations of Sour Figs or any of its suppliers, or if it becomes clear that Sour Figs will be unable to fulfil its obligations under the Contract.
Due to any such whole or partial cancellation, or for any other cause, you are not entitled to damages. The refund of any payments you made for Sour Figs products that were not delivered as a result of the cancellation shall be your exclusive remedy.
In one of the following circumstances, we reserve the right to terminate the Contract without being required to pay any damages or other costs:
  • Your payment details are incorrect or cannot be verified;
  • Your order was placed in conjunction with a crime or other illegal activity, or with the intent to conduct fraud, etc.;
  • The website has an unintentional error, such as a payment error or the like;
  • We have reason to believe that you are not legally able to enter legal contracts.

PROCESSING GUIDELINES

All orders are handled subject to stock levels and credit card ververification.
Orders placed after 2pm will be dispatched the next working day. Orders placed on weekends and bank holidays will be dispatched the next working day.
Orders placed on Friday after 2pm and through the weekend will begin processing on the following Monday.
Sour Figs will contact you if there are any issues with your order, or if additional identification is needed for credit card verification.
**During sale periods we cannot guarantee same-day dispatch for any orders.

DISCOUNTS

Please note that discounts are not eligible on sale items or in conjunction with any other offer.

RETURNS & EXCHANGES

Returns are accepted on most merchandise within 14 days of receipt, for items which are unworn, unaltered, undamaged, without make-up stains, and with all tags still attached.
All returns that have makeup stains on them will be sent back to the sender.
Cancelled items must be returned unused and in their original condition, from the original delivery country.
We offer exchanges for the same item, in an alternative size only, subject to availability. Should you wish to select an alternative style, please place a new order on our website and return the existing order for a refund. Original shipping charges are non-refundable. You will need to return the order to us by secure means to ensure it reaches us in good condition.
Please note during busy sale periods we are unable to offer exchanges.
• UK RETURNS
Returns within the UK can be sent free of charge. You can initiate your return by contacting us at info@sourfigs.com with your order number and your email receipt. 
• INTERNATIONAL RETURNS
You can initiate your return by contacting us at info@sourfigs.com with your ORDER NUMBER and your email receipt. 
Returns coming from outside of the UK must be shipped at your own expense. We advise utilising a tracking service with your local post office (such as USPS for US returns) and packaging the order gently but securely. The expenses will be much reduced if you return the order without the original packaging. You are required to take reasonable care of the items and will be responsible for damage or loss until we receive them at our warehouse, thus we advise that you secure proof of posting or insure the return shipment.
Please explicitly include "British Return Goods - Clothing" as the description of contents on any documents issued by your preferred carrier when returning items internationally. Custom duty fees may be charged if this information is not made explicit, and the cost will be subtracted from any goods refunds. On your return mailing label and invoice, reference your original ORDER NUMBER.
An order may be cancelled during the first hour. You have 14 days from the date of delivery to return the item if the order status is SHIPPED/COMPLETE.
When returning your order, we advise you to keep the proof of shipment in case there is a disagreement.

DAMAGED OR DEFECTIVE GOODS

We are dedicated to only offering high-quality clothing and accessories for sale. To that aim, we do a number of quality tests before shipping each item. Within 14 days of receiving your order, if you believe you have received a damaged or faulty item, please send us an email at info@sourfigs.com to be eligible for a refund.
After 14 days, we will attempt to repair or exchange, but we will not be able to refund.

INTERNATIONAL SHIPMENT

You may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you; Sour Figs has no control over these charges and cannot predict what they might be.
International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. Customs policies vary widely from country to country; contact your local customs office for more information.
You are the "importer of record" when placing an order with Sour Figs, and as such, you are responsible for adhering to any local rules and regulations.

REFUSED SHIPMENTS

If you choose to refuse your shipment, you will be responsible for any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to our UK address. This amount will be deducted from your order refund.

PAYMENT

We accept payments from most of the main credit card issuers, as well as PayPal and Klarna.
You must confirm that the credit or debit card being used is either yours, or that the owner has given you express permission to use it.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.We won't be held responsible for any delivery delays or non-delivery if the bank that issued your credit card declines to approve payment to Sour Figs. If a payment appears suspect, we retain the right to request identification or to refuse or cancel any odd orders.
Sour Figs makes use of Secure Socket Layer (SSL) technology to assist guarantee that your purchase experience is simple, safe, and secure. This secures and encrypts any information you transmit to us online.
You can click the padlock at the top of your browser to learn more about the SSL digital certificate registration if SSL is enabled. Additionally, you'll find that the location (URL) box at the top of the browser now begins with "HTTPS:" rather than the more common "HTTP:" This indicates that you are operating in secure mode.

WHEN WILL MY CREDIT CARD BE REFUNDED FOR MY RETURN REQUEST?

Your refund will be handled within 15 working days after the item has been received. Once your refund has been processed, you will receive an email message.

You must follow up with your card issuer directly to get any information on the funds being returned to the original payment method after you have received the refund confirmation.

PRE-ORDER

Pre-ordering enables you to make a purchase of goods that are not currently in stock or readily available. You can guarantee your purchase and be among the first to receive the item once it is released by pre-ordering. Please be aware that placing a pre-order does not guarantee that it will be delivered right away. For further information, we encourage you to check the expected shipment dates listed on the product page or get in touch with our customer support. Please see the following general pre-order information:
  • Your payment will be captured on the day the order is shipped.
  • You cannot buy a pre-order item and an in-stock item at the same time.
  • If there is a delay with your pre-order items, you will be notified through email.
  • Only credit cards and/or gift cards can be used to make preorder purchases.
  • Cancellation: You can cancel your pre-order by contacting us.
  • Return: Once you have received your pre-order, you can return the items from your pre-orders just like a regular order. 

DISCLAIMER OF WARRANTIES

SOUR FIGS MAKES NO GUARANTEE OR WARRANTY, EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE SOUR FIGS ITEMS SOLD HEREUNDER. ASIDE FROM WHAT IS EXPRESSLY STATED IN THIS CLAUSE, SOUR FIGS SHALL NOT BE RESPONSIBLE FOR MATERIAL OR WORKMANSHIP DEFECTS.
Normal manufacturing, finishing, and usual deviations from quantities or specifications are not covered by Sour Figs' liability policy. Except as expressly stated in this document, no warranty is made on the physical or chemical attributes. All Sour Figs products are supplied with the potential for natural and other fibre flaws.

LIMITATIONS OF SOUR FIGS’S LIABILITY

THE LIMIT OF LIABILITY OF SOUR FIGS FOR A BREACH OF ANY OF THE TERMS, CONDITIONS, OR PROVISIONS OF THESE TERMS & CONDITIONS AND/OR THE CONTRACT SHALL NOT EXCEED THE DIFFERENCE IN VALUE ON THE CONTRACT DATE OF DELIVERY BETWEEN THE SOUR FIGS ITEMS OR PERFORMANCE SPECIFIED AND THE SOUR FIGS ITEMS OR PERFORMANCE ACTUALLY DELIVERED, BUT IN NO EVENT SHALL SUCH VALUE EXCEED THE RETURN OF THE PURCHASE PRICE OF THE APPLICABLE SOUR FIGS ITEMS. IN NO EVENT SHALL YOU, AS A CUSTOMER, HAVE THE RIGHT TO ASSERT CONSEQUENTIAL DAMAGES OR PROSPECTIVE PROFITS OR SPECIAL OR INDIRECT DAMAGES OR LOST REVENUE, PROFIT, OR GOODWILL, NOR SHALL SOUR FIGURES BE LIABLE IN ANY MANNER FOR LOST PROFITS OR SPECIAL OR INDIRECT DAMAGES OR PROFITS ON ANTICIPATED USE AS A RESULT OF SOUR FIGURES' BREACH OF CONTRACT OR WARRANTY, DEFECTIVE GOODS, DEFECTIVE OR LATE DELIVERY, OR NON-DELIVERY. NEVER WILL SOUR FIGS BE RESPONSIBLE FOR ANY DAMAGES CAUSED BY YOUR INABILITY TO FIND SUBSTITUTE GOODS IN THE OPEN MARKET AS A CUSTOMER.

ASSIGNMENT

Sour Figs may delegate its responsibilities and rights under the terms of the Contract with you to other parties. The assignment will not degrade the calibre of the service you obtain. You'll be informed of any such potential tasks by Sour Figs. Any upcoming task of this kind is okay with you if you accept these Terms & Conditions. Nevertheless, you acknowledge and agree that, as of the date we notified you of the assignment, you may assert your rights exclusively against the aforementioned third party.

CHOICE OF LAW AND JURISDICTION

Our General Terms and, therefore, the Contracts entered into with you, shall be governed by and will be interpreted in accordance with the laws of England and Wales.